French Travel Support Specialist

Innopath Consulting Lda; Porto; Presencial; EUR 18.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal allowance

Health & Life Insurance

Relocation support

Onsite work

Descripción de la vacante

Innopath Consulting Lda is seeking a Customer Specialist to assist customers via phone, email, and live chat across orders, accounts, products, and services. You will understand needs, provide clear information, and deliver tailored solutions to ensure satisfaction.

Requirements include fluent French (C1/C2) and English (B2), EU citizenship or Portuguese residence permit, and strong communication skills. Relocation support and onsite work are offered within Portugal.

Formación

• Fluent in French (C1/C2) and English (B2).
• EU citizenship or Portuguese residence permit.
• Excellent verbal and written communication skills.
• Proactive, organized, detail-focused.
• Interest in Travel industry and professional development.

Responsabilidades

• Handle inquiries related to orders, accounts, products, services, and general requests.
• Understand customer concerns and propose suitable solutions.
• Address complaints with patience and professionalism to resolve issues.
• Assist customers in navigating systems, processes, products, and service options.
• Record interactions and outcomes in internal databases and support tools.
• Coordinate with other departments to investigate issues and resolve requests needing extra help.
• Identify recurring concerns and feed back to improve service quality and processes.
• Stay informed about product updates and company policies through training.

Conocimientos

French language

English language

Communication skills

Problem solving

Customer focus

Descripción del empleo

Innopath Consulting Lda is seeking a Customer Specialist to assist customers via phone, email, and live chat across orders, accounts, products, and services. You will understand needs, provide clear information, and deliver tailored solutions to ensure satisfaction.

Requirements include fluent French (C1/C2) and English (B2), EU citizenship or Portuguese residence permit, and strong communication skills. Relocation support and onsite work are offered within Portugal.