French Travel Support Specialist - Real-Time Traveler Help

Boeva Tech; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Base salary

Language bonus

Performance bonus

Meal allowance

Bonus program

Job summary

Boeva Tech is seeking a Customer Support Specialist for the Online Travel industry, focusing on the French market. Based in Lisbon, you will assist travelers with disruptions, flight changes, and refunds in a dynamic, international setting.

You will handle multi-channel communications and collaborate with airlines and partners to ensure empathetic, timely resolutions. This role emphasizes problem-solving skills and a strong customer-first mindset in a fast-paced environment.

Qualifications

• Fluent French required.
• Experience in international customer service environments is a plus.
• Strong communication and problem-solving abilities.
• Ability to stay calm under pressure and handle high-volume requests.
• Previous travel, tourism, or customer support experience is beneficial.
• Proactive mindset and genuine interest in helping customers.

Responsibilities

• Act as the first point of contact for travelers facing disruptions.
• Manage flight modifications, cancellations, and rebooking requests.
• Handle hotel booking issues and accommodation changes.
• Process refunds and compensation cases.
• Support customers via calls, emails, and chat across multiple channels.
• Collaborate with travel partners, airlines, and internal systems.
• Ensure fast, accurate, and empathetic resolution of cases.
• Maintain high-quality service standards in a high-volume environment.

Skills

French language

International CS

Customer empathy

Communication

Calm under pressure

Proactive mindset

Job description

Boeva Tech is seeking a Customer Support Specialist for the Online Travel industry, focusing on the French market. Based in Lisbon, you will assist travelers with disruptions, flight changes, and refunds in a dynamic, international setting.

You will handle multi-channel communications and collaborate with airlines and partners to ensure empathetic, timely resolutions. This role emphasizes problem-solving skills and a strong customer-first mindset in a fast-paced environment.