French Customer Support Specialist – Travel

Business Intelligence Sales Consultants; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Language Bonus

Performance Bonus

Meal Allowance

Bonus structure

Job summary

Business Intelligence Sales Consultants is seeking a Customer Support Specialist for the French market in Lisbon. The role focuses on assisting travelers with real-time issues such as flight changes, cancellations, and refunds, across calls, emails, and chat.

You will operate in a fast-paced international environment requiring strong empathy and problem-solving. Fluency in French is mandatory, with English as a plus.

Qualifications

• Fluent French speaker (mandatory).
• Experience in international customer service environments.
• Strong communication and problem-solving skills.
• Ability to stay calm under pressure in high-volume requests.
• Prior travel, tourism, or customer support experience is a plus.
• Proactive mindset and genuine interest in helping customers.

Responsibilities

• Managing flight modifications, cancellations, and rebooking requests.
• Handling hotel booking issues and accommodation changes.
• Processing refunds and compensation cases.
• Supporting customers through multi-channel communication (calls, emails, chat).
• Collaborating with travel partners, airlines, and internal systems.
• Ensuring fast, accurate, and empathetic resolution of customer cases.
• Maintaining high-quality service standards in a high-volume environment.

Skills

Fluent French

International environment

Communication

Problem solving

Calm under pressure

Travel experience

Job description

Customer Support Specialist – Online Travel Industry (French Market)

Location: Lisbon

Language: French (mandatory) + English (international environment)

Start: 3/12

About The Role

Join a fast-paced international travel support team where every day you help travelers across the globe resolve real-time issues that matter: flight changes, hotel disruptions, cancellations, and refund requests.

This is not a routine call center job — it's a dynamic travel operations environment where empathy, speed, and problem-solving directly shape the customer's journey. You'll be supporting one of the most exciting and emotionally driven industries: online travel.

If you enjoy helping people when it matters most, this is your place.

What You'll Be Doing

• Managing flight modifications, cancellations, and rebooking requests
• Handling hotel booking issues and accommodation changes
• Processing refunds and compensation cases
• Supporting customers through multi-channel communication (calls, emails, chat)
• Collaborating with travel partners, airlines, and internal systems
• Ensuring fast, accurate, and empathetic resolution of customer cases
• Maintaining high-quality service standards in a high-volume environment

Why This Role Stands Out

• Be part of the global travel ecosystem
• Work in a truly international, multilingual environment
• Gain industry experience in one of the fastest-growing sectors
• Develop strong problem-solving and crisis management skills
• Join a team where every interaction has real-world impact

What We Offer

• Base Salary: 1,100.00€ gross/month
• Language Bonus: 150.00€
• Performance Bonus: up to 100.00€
• Meal Allowance (SA): 7.00€/day
• Bonus structure rewarding quality and efficiency

Working Schedule

• Monday – Friday: 13:00 – 22:00
• Weekends: rotating shifts
  • 08:00 – 17:00
  • 13:00 – 22:00
• Operating hours: 08:00 – 22:00
• Working days: Monday to Sunday
• Time zone: London Time
• Days off: 2 rotational days per week

Who We're Looking For

• Fluent French speaker (mandatory)
• Comfortable working in international customer service environments
• Strong communication and problem-solving skills
• Ability to stay calm under pressure and handle high-volume requests
• Previous experience in travel, tourism, or customer support is a plus
• A proactive mindset and genuine interest in helping customers

Ready to Start Your Career in Travel?

If you're looking for more than just a job — if you want to be part of a global industry where every day brings new challenges and real impact — we'd love to meet you.