Travel Support Specialist - Spanish & English (Global Impact)

Boeva Tech; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Base Salary: €1,050 gross/month

Language Bonus: €100

Performance Bonus: up to €100

Meal Allowance (SA): €7.00/day

Bonus structure rewarding quality and

Job summary

Boeva Tech in Lisbon is hiring a Travel Support Associate to help travelers worldwide resolve disruptions, changes, refunds, and refunds. You'll join a fast-paced international team in a dynamic travel operations environment.

Spanish fluency is mandatory and English is required for the international environment. You will handle multi-channel inquiries, coordinate with airlines and partners, and deliver empathetic, timely resolutions while maintaining high service standards.

Qualifications

• Fluent Spanish is mandatory.
• Good English required for an international environment.
• Strong communication and customer service skills.
• Experience in travel or customer support is a plus.
• Ability to work in a fast-paced, international setting.

Responsibilities

• Act as the first point of contact for travelers facing disruptions.
• Manage flight changes, cancellations, and rebooking requests.
• Handle hotel issues and accommodation changes.
• Process refunds and compensation cases.
• Support customers via calls, emails, and chat.
• Collaborate with travel partners, airlines, and internal systems.
• Maintain high-quality service in a high-volume environment.

Skills

Spanish (fluent)

English (good level)

Customer service skills

Job description

Boeva Tech in Lisbon is hiring a Travel Support Associate to help travelers worldwide resolve disruptions, changes, refunds, and refunds. You'll join a fast-paced international team in a dynamic travel operations environment.

Spanish fluency is mandatory and English is required for the international environment. You will handle multi-channel inquiries, coordinate with airlines and partners, and deliver empathetic, timely resolutions while maintaining high service standards.