Lisbon Travel Support Specialist - Spanish + English

Boeva Tech; Portela; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Daily meal allowance

Performance bonus

Paid training

Career development in global travel

Job summary

Boeva Tech in Lisbon, Portugal is hiring for a on-site travel support agent to assist travellers with real-time issues such as flight changes, hotel disruptions, cancellations, and refunds. This role is not a routine call centre job but a dynamic travel operations environment where empathy, speed and problem-solving shape the customer journey.

Local candidates residing in/around Lisbon, Portugal are preferred.

Qualifications

• Spanish native/proficient required alongside good English proficiency.
• Residency in/around Lisbon, Portugal with no relocation package.
• EU/EEA citizenship or valid work permit for Portugal.

Responsibilities

• Issue Resolution: Manage flight modifications, cancellations, and rebooking requests efficiently.
• Booking Support: Handle hotel booking issues and changes.
• Case Management: Process refunds, voucher requests, and compensation cases per policy.
• Multichannel Communication: Support customers via calls, emails, and chat with empathy and clarity.
• Partner Collaboration: Work with travel partners and internal systems for fast resolutions.
• Service Quality: Maintain high service standards in a high-volume environment.

Skills

Strong communication

Empathy

Active listening

Tools

Ticketing systems

Job description

Boeva Tech in Lisbon, Portugal is hiring for a on-site travel support agent to assist travellers with real-time issues such as flight changes, hotel disruptions, cancellations, and refunds. This role is not a routine call centre job but a dynamic travel operations environment where empathy, speed and problem-solving shape the customer journey.

Local candidates residing in/around Lisbon, Portugal are preferred.