Bilingual Travel Support Specialist (Spanish/English) – Lisbon

Boeva Tech; Encarnação; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Competitive remuneration

Daily meal allowance

Performance bonus

Career growth in global travel sector

Paid training

Job summary

Boeva Tech is seeking a travel operations specialist in Lisbon to assist travelers with real-time issues like flight changes, hotel disruptions, cancellations, and refunds. This on-site role requires local candidates and fluency in Spanish and English.

It is a full-time position with rotation shifts 08:00–22:00 and two days off per week. Join a fast-paced international team, collaborating with travel partners, airlines, and internal systems to deliver empathetic, high-quality customer service

Qualifications

• Spanish language (native) required with English proficiency (B2).
• Local candidates residing in/around Lisbon, Portugal; no relocation.
• EU/EEA citizenship or valid work permit for Portugal.
• Willingness to work rotational shifts (Mon-Sun, 08:00–22:00; 2 days off per week).
• Experience in travel operations, customer service, or ticketing systems is a plus.

Responsibilities

• Resolve flight changes, cancellations, and rebooking requests.
• Support hotel bookings and room changes.
• Process refunds, vouchers, and compensation cases per policy.
• Communicate with customers via calls, emails, and chat with empathy.
• Collaborate with travel partners and internal systems for swift resolutions.
• Maintain high service quality in a high-volume environment.

Skills

Spanish

English

Multichannel support

Empathy

Communication

Active listening

Ticketing systems

Tools

Ticketing systems

Airline partnerships

Job description

Boeva Tech is seeking a travel operations specialist in Lisbon to assist travelers with real-time issues like flight changes, hotel disruptions, cancellations, and refunds. This on-site role requires local candidates and fluency in Spanish and English.

It is a full-time position with rotation shifts 08:00–22:00 and two days off per week. Join a fast-paced international team, collaborating with travel partners, airlines, and internal systems to deliver empathetic, high-quality customer service