French Travel Support Specialist - Global Customer Care

Business Intelligence Sales Consultants; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Language Bonus

Performance Bonus

Meal Allowance

Bonus structure

Job summary

Business Intelligence Sales Consultants is seeking a Customer Support Specialist for the French market in Lisbon. The role focuses on assisting travelers with real-time issues such as flight changes, cancellations, and refunds, across calls, emails, and chat.

You will operate in a fast-paced international environment requiring strong empathy and problem-solving. Fluency in French is mandatory, with English as a plus.

Qualifications

• Fluent French speaker (mandatory).
• Experience in international customer service environments.
• Strong communication and problem-solving skills.
• Ability to stay calm under pressure in high-volume requests.
• Prior travel, tourism, or customer support experience is a plus.
• Proactive mindset and genuine interest in helping customers.

Responsibilities

• Managing flight modifications, cancellations, and rebooking requests.
• Handling hotel booking issues and accommodation changes.
• Processing refunds and compensation cases.
• Supporting customers through multi-channel communication (calls, emails, chat).
• Collaborating with travel partners, airlines, and internal systems.
• Ensuring fast, accurate, and empathetic resolution of customer cases.
• Maintaining high-quality service standards in a high-volume environment.

Skills

Fluent French

International environment

Communication

Problem solving

Calm under pressure

Travel experience

Job description

Business Intelligence Sales Consultants is seeking a Customer Support Specialist for the French market in Lisbon. The role focuses on assisting travelers with real-time issues such as flight changes, cancellations, and refunds, across calls, emails, and chat.

You will operate in a fast-paced international environment requiring strong empathy and problem-solving. Fluency in French is mandatory, with English as a plus.