French Travel Support Specialist

BlueView Talent; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Language bonus

Performance bonus

Meal allowance

Health & life insurance

Onsite work

Professional development

Job summary

BlueView Talent in Lisbon is hiring a Customer Service Specialist to manage inquiries, assist with bookings and service requests, and ensure a professional, efficient experience across multiple channels.

You will support customers with account details, payments, cancellations, and policy guidance while meeting KPIs for customer satisfaction. Fluency in French and English and EU eligibility are required; the role is based onsite in Lisbon with opportunities for growth through continuous training.

Qualifications

• Fluent in French (C1/C2) and English (C1).
• EU citizenship or valid Portuguese residency.
• Strong analytical, creative, and communication abilities.
• Mindset: proactive and eager to learn and grow in CS.

Responsibilities

• Handle customer inquiries and provide professional assistance through available channels.
• Support bookings, modifications, cancellations, and related service requests.
• Provide accurate information on services, policies, and conditions.
• Assist with payments, refunds, and account information.
• Investigate concerns and offer appropriate, empathetic solutions.
• Escalate complex issues when necessary and coordinate with internal teams.
• Maintain accurate records of interactions and case resolutions.

Skills

French (C1/C2)

English (C1)

Job description

BlueView Talent in Lisbon is hiring a Customer Service Specialist to manage inquiries, assist with bookings and service requests, and ensure a professional, efficient experience across multiple channels.

You will support customers with account details, payments, cancellations, and policy guidance while meeting KPIs for customer satisfaction. Fluency in French and English and EU eligibility are required; the role is based onsite in Lisbon with opportunities for growth through continuous training.