Bilingual Travel Support Specialist (Spanish/English)

Boeva Tech; Amadora; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Competitive remuneration

Daily meal allowance

Performance bonus

Paid training

Career growth opportunities

Job summary

Boeva Tech is seeking a Travel Support Associate to join a fast-paced, international team in Lisbon. You will help travelers resolve issues like flight changes, cancellations, and refunds while delivering empathetic, accurate service across calls, emails, and chat.

This is an on-site role requiring local residency. You’ll work in a dynamic operations environment with rotating shifts and a focus on customer satisfaction, quality, and teamwork.

Qualifications

• Fluent/Native in Spanish (mandatory) and proficient in English (B2).
• Strong communication, empathy, and active listening skills.
• Experience in travel operations, customer service, or ticketing is a plus.

Responsibilities

• Issue Resolution: handle flight modifications, cancellations, and rebooking requests.
• Booking Support: address hotel booking issues and room changes.
• Case Management: process refunds, vouchers, and compensation cases.
• Multichannel Communication: assist customers via calls, emails, and chat with clarity.
• Partner Collaboration: work with travel partners, airlines, and internal systems for quick resolutions.
• Service Quality: maintain high service standards in a high-volume environment.

Skills

Spanish

English

Communication

Empathy

Active listening

Tools

Ticketing systems

Job description

Boeva Tech is seeking a Travel Support Associate to join a fast-paced, international team in Lisbon. You will help travelers resolve issues like flight changes, cancellations, and refunds while delivering empathetic, accurate service across calls, emails, and chat.

This is an on-site role requiring local residency. You’ll work in a dynamic operations environment with rotating shifts and a focus on customer satisfaction, quality, and teamwork.