Travel Support Specialist - Spanish/English (Lisbon)

Boeva Tech; Lisboa; On-site; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Competitive remuneration

Daily meal allowance

Performance-based bonuses

Professional environment

Paid training

Job summary

Boeva Tech in Lisbon is seeking a travel operations specialist to assist travellers with real-time issues such as flight changes, hotel disruptions, cancellations, and refunds. This role emphasizes empathy, speed, and problem-solving in a dynamic environment.

You will work on flight modifications, hotel bookings, case management, and multichannel communications, collaborating with travel partners and internal systems to ensure prompt resolutions and high service quality.

Qualifications

• Mandatory fluency in Spanish.
• English working level required (B2/C1).
• EU/EEA citizenship or valid Portugal work permit.
• Willingness to work rotational shifts (Mon-Sun, 08:00–22:00).

Responsibilities

• Issue Resolution: Manage flight modifications, cancellations, and rebooking requests.
• Booking Support: Handle hotel booking issues, changes, and room preferences.
• Case Management: Process refunds, voucher requests, and compensation cases.
• Multichannel Communication: Support customers via calls, emails, and chat with empathy and clarity.
• Partner Collaboration: Coordinate with travel partners, airlines, and internal systems for fast resolutions.
• Service Quality: Maintain high service standards and resolution rates in a high-volume environment.

Skills

Spanish

English

Communication

Empathy

Active listening

Job description

Boeva Tech in Lisbon is seeking a travel operations specialist to assist travellers with real-time issues such as flight changes, hotel disruptions, cancellations, and refunds. This role emphasizes empathy, speed, and problem-solving in a dynamic environment.

You will work on flight modifications, hotel bookings, case management, and multichannel communications, collaborating with travel partners and internal systems to ensure prompt resolutions and high service quality.