French Customer Support Specialist – Travel

Boeva Tech; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Base salary

Language bonus

Performance bonus

Meal allowance

Bonus program

Job summary

Boeva Tech is seeking a Customer Support Specialist for the Online Travel industry, focusing on the French market. Based in Lisbon, you will assist travelers with disruptions, flight changes, and refunds in a dynamic, international setting.

You will handle multi-channel communications and collaborate with airlines and partners to ensure empathetic, timely resolutions. This role emphasizes problem-solving skills and a strong customer-first mindset in a fast-paced environment.

Qualifications

• Fluent French required.
• Experience in international customer service environments is a plus.
• Strong communication and problem-solving abilities.
• Ability to stay calm under pressure and handle high-volume requests.
• Previous travel, tourism, or customer support experience is beneficial.
• Proactive mindset and genuine interest in helping customers.

Responsibilities

• Act as the first point of contact for travelers facing disruptions.
• Manage flight modifications, cancellations, and rebooking requests.
• Handle hotel booking issues and accommodation changes.
• Process refunds and compensation cases.
• Support customers via calls, emails, and chat across multiple channels.
• Collaborate with travel partners, airlines, and internal systems.
• Ensure fast, accurate, and empathetic resolution of cases.
• Maintain high-quality service standards in a high-volume environment.

Skills

French language

International CS

Customer empathy

Communication

Calm under pressure

Proactive mindset

Job description

Customer Support Specialist – Online Travel Industry (French Market)

Location: Lisbon

Language: French (mandatory) + English (international environment)

Start: 3/12

About the Role

Join a fast-paced international travel support team where every day you help travelers across the globe resolve real-time issues that matter: flight changes, hotel disruptions, cancellations, and refund requests.

This is not a routine call center job — it's a dynamic travel operations environment where empathy, speed, and problem-solving directly shape the customer's journey. You'll be supporting one of the most exciting and emotionally driven industries: online travel.

If you enjoy helping people when it matters most, this is your place.

What You'll Be Doing

You will act as the first point of contact for travelers facing unexpected disruptions. Your responsibilities include:

• Managing flight modifications, cancellations, and rebooking requests

• Handling hotel booking issues and accommodation changes

• Processing refunds and compensation cases

• Supporting customers through multi-channel communication (calls, emails, chat)

• Collaborating with travel partners, airlines, and internal systems

• Ensuring fast, accurate, and empathetic resolution of customer cases

• Maintaining high-quality service standards in a high-volume environment

Why This Role Stands Out

• Be part of the global travel ecosystem

• Work in a truly international, multilingual environment

• Gain industry experience in one of the fastest-growing sectors

• Develop strong problem-solving and crisis management skills

• Join a team where every interaction has real-world impact

What We Offer

• Base Salary: 1,100.00€ gross/month

• Language Bonus: 150.00€

• Performance Bonus: up to 100.00€

• Meal Allowance (SA): 7.00€/day

• Bonus structure rewarding quality and efficiency

Working Schedule

This is a rotational schedule designed to ensure full coverage of global travel operations:

• Monday – Friday: 13:00 – 22:00

• Weekends: rotating shifts

  • 08:00 – 17:00

  • 13:00 – 22:00

• Operating hours: 08:00 – 22:00

• Working days: Monday to Sunday

• Time zone: London Time

• Days off: 2 rotational days per week

Who We're Looking For

• Fluent French speaker (mandatory)

• Comfortable working in international customer service environments

• Strong communication and problem-solving skills

• Ability to stay calm under pressure and handle high-volume requests

• Previous experience in travel, tourism, or customer support is a plus

• A proactive mindset and genuine interest in helping customers

Ready to Start Your Career in Travel?

If you're looking for more than just a job — if you want to be part of a global industry where every day brings new challenges and real impact — we'd love to meet you.