French Travel & Customer Support Specialist | International

Cross Border Talents; Lisboa; Vor Ort; EUR 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Language bonus

Performance bonus

Meal allowance

Health & Life Insurance

Onsite work

Professional Development

Zusammenfassung

Cross Border Talents is seeking a Customer Service Specialist in Lisbon to join our International Services team. You will manage customer inquiries, assist with service requests, and ensure each case is handled professionally and efficiently.

You will support customers with bookings, modifications, cancellations, and account information, delivering clear guidance and solutions while following established procedures.

Qualifikationen

• Fluent in French (C1/C2) and English (C1)
• EU citizenship or valid Portuguese residency card
• Strong analytical, creative, and communication abilities
• Professional, detail-oriented, proactive mindset

Aufgaben

• Handle customer inquiries and provide professional assistance across channels.
• Support customers with reservations, bookings, modifications, and cancellations.
• Provide accurate information on services, policies, and procedures.
• Assist with payments, refunds, and account information.
• Investigate customer concerns and identify appropriate solutions.
• Manage complaints with empathy, patience, and professionalism.
• Coordinate with internal teams and partners to resolve requests timely.
• Maintain accurate records of interactions and case resolutions.
• Follow guidelines and procedures when handling cases.
• Identify complex issues and escalate when necessary.
• Achieve KPIs related to customer satisfaction and response times.
• Stay informed about services and internal policies through training.

Kenntnisse

French

English

Analytical thinking

Communication

Creative thinking

Jobbeschreibung

Cross Border Talents is seeking a Customer Service Specialist in Lisbon to join our International Services team. You will manage customer inquiries, assist with service requests, and ensure each case is handled professionally and efficiently.

You will support customers with bookings, modifications, cancellations, and account information, delivering clear guidance and solutions while following established procedures.