French Customer Specialist - Multilingual Support Pro

Cross Border Talents; Lisboa; Presencial; EUR 19 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Meal allowance

Health and life insurance

Relocation package

Onsite work

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Customer Specialist to support customers across orders, accounts, and products. You will communicate through phone, email, chat, and digital platforms to resolve inquiries and ensure a positive experience throughout the support process.

Fluency in French (C1/C2) and English (B2) is required, with EUwork eligibility in Portugal. Strong analytical and communication skills, a proactive mindset, and a willingness to learn in the travel field are essential.

Qualificações

• Fluent in French (C1/C2) and English (B2).
• Eligibility to work in Portugal (EU citizenship or Portuguese residency).
• Strong analytical, creative, and communication abilities.
• Professional, proactive, and eager to learn in travel-related services.

Responsabilidades

• Deliver professional customer support via phone, email, chat, and digital channels.
• Assist customers with questions about orders, accounts, products, and services.
• Identify customer needs and provide clear, accurate information.
• Handle inquiries, complaints, and concerns professionally.
• Guide customers through relevant processes and platforms.
• Document interactions and resolutions in internal systems.
• Collaborate with internal teams to resolve issues efficiently.

Conhecimentos

French (C1/C2)

English (B2)

Analytical

Creative

Communication

Descrição da oferta de emprego

Cross Border Talents in Lisbon is seeking a Customer Specialist to support customers across orders, accounts, and products. You will communicate through phone, email, chat, and digital platforms to resolve inquiries and ensure a positive experience throughout the support process.

Fluency in French (C1/C2) and English (B2) is required, with EUwork eligibility in Portugal. Strong analytical and communication skills, a proactive mindset, and a willingness to learn in the travel field are essential.