French & English Customer Support Specialist (International)

Cross Border Talents; Lisboa; Vor Ort; EUR 22.000 - 32.000; Vollzeit

Benefits dieser Stelle

Language bonus

Meal allowance

Health & Life Insurance

Onsite work

Professional development

Zusammenfassung

Cross Border Talents in Lisbon is seeking a Customer Service Specialist to manage inquiries, assist with service-related requests, and guide customers through reservations, account details, modifications, and cancellations with clear, professional communication. You will work in a multicultural environment, supporting payments, refunds, and policy guidance while resolving issues and meeting KPIs.

EU citizenship or Portuguese residency is required; fluent French and English are a must; onsite

Qualifikationen

• Fluent in French (C1/C2) and English (C1)
• EU citizenship or valid Portuguese residency card
• Strong analytical, creative and communication abilities

Aufgaben

• Handle customer inquiries and provide professional assistance through available communication channels.
• Support customers with reservations, booking details, modifications, cancellations, and related requests.
• Provide accurate information regarding services, policies, procedures, and applicable conditions.
• Assist with payment inquiries, refunds, account information, and other customer-related matters.
• Investigate customer concerns and identify appropriate solutions based on individual needs.
• Manage complaints and sensitive situations with empathy, patience, and professionalism.
• Coordinate with internal departments and external partners to ensure timely resolution of customer requests.
• Maintain accurate records of customer interactions, updates, and case resolutions in internal systems.
• Follow company guidelines, quality standards, and operational procedures when handling customer cases.
• Identify complex issues and escalate them to the relevant departments when necessary.
• Achieve established KPIs related to customer satisfaction, service quality, productivity, and response times.
• Stay informed about company services, internal systems, policies, and procedures through continuous training.

Kenntnisse

Analytical skills

Creative thinking

Communication skills

Jobbeschreibung

Cross Border Talents in Lisbon is seeking a Customer Service Specialist to manage inquiries, assist with service-related requests, and guide customers through reservations, account details, modifications, and cancellations with clear, professional communication. You will work in a multicultural environment, supporting payments, refunds, and policy guidance while resolving issues and meeting KPIs.

EU citizenship or Portuguese residency is required; fluent French and English are a must; onsite