French Travel Support Specialist – International CS

Cross Border Talents; Lisboa; Vor Ort; EUR 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Language bonus

Performance bonus

Meal allowance

Health insurance

Onsite office

Professional development

Zusammenfassung

Cross Border Talents is hiring a Customer Service Specialist to join our international services team in Lisbon. You will handle customer inquiries, assist with reservations, and provide clear guidance following established procedures to ensure smooth service.

Fluency in French (C1/C2) and English (C1) is required, along with EU citizenship or Portuguese residency. You will work onsite in a multicultural environment with opportunities for growth and competitive benefits.

Qualifikationen

• Fluent in French (C1/C2) and English (C1).
• EU citizenship or valid Portuguese residency.
• Strong analytical and communication abilities.
• Proactive and detail-oriented mindset.

Aufgaben

• Handle customer inquiries and provide professional assistance through available channels.
• Support reservations, bookings, modifications, and cancellations.
• Provide accurate information on services, policies, procedures, and conditions.
• Assist with payments, refunds, account information, and related matters.
• Investigate concerns and identify appropriate solutions.
• Manage complaints with empathy and professionalism.
• Coordinate with internal departments and partners to resolve requests.
• Maintain records of interactions and case resolutions.
• Follow guidelines and procedures when handling cases.
• Escalate complex issues to relevant departments.
• Achieve KPIs related to customer satisfaction, service quality, productivity, and response times.
• Stay informed through ongoing training.

Kenntnisse

French (C1/C2)

English (C1)

Analytical thinking

Communication skills

Jobbeschreibung

Cross Border Talents is hiring a Customer Service Specialist to join our international services team in Lisbon. You will handle customer inquiries, assist with reservations, and provide clear guidance following established procedures to ensure smooth service.

Fluency in French (C1/C2) and English (C1) is required, along with EU citizenship or Portuguese residency. You will work onsite in a multicultural environment with opportunities for growth and competitive benefits.