French Travel Experience Specialist

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 42,000; Full time

Benefits offered by this job

Language bonus

Performance bonus

Meal allowance

Health & life insurance

Onsite work

Professional development

Job summary

Cross Border Talents in Lisbon is seeking a Customer Service Specialist for an international services project. You will manage customer inquiries, assist with reservations, and provide clear guidance on account information, modifications, and cancellations.

You’ll work in a multicultural team, emphasize empathy and problem solving, and follow established procedures to deliver reliable service and achieve KPIs while developing your language and communication skills.

Qualifications

• EU citizenship or Portuguese residency required.
• Fluency in French and English is essential.
• Strong communication and problem-solving abilities.

Responsibilities

• Handle customer inquiries and provide professional assistance through available communication channels.
• Support customers with reservations, booking details, modifications, cancellations, and related requests.
• Provide accurate information regarding services, policies, procedures, and applicable conditions.
• Assist with payment inquiries, refunds, account information, and other customer-related matters.
• Investigate customer concerns and identify appropriate solutions based on individual needs.
• Manage complaints and sensitive situations with empathy, patience, and professionalism.
• Coordinate with internal departments and external partners to ensure timely resolution of customer requests.
• Maintain accurate records of customer interactions, updates, and case resolutions in internal systems.
• Follow company guidelines, quality standards, and operational procedures when handling customer cases.
• Identify complex issues and escalate them to the relevant departments when necessary.
• Achieve established KPIs related to customer satisfaction, service quality, productivity, and response times.
• Stay informed about company services, internal systems, policies, and procedures through continuous training.

Skills

French (C1/C2)

English (C1)

Analytical thinking

Communication skills

Problem solving

Job description

Cross Border Talents in Lisbon is seeking a Customer Service Specialist for an international services project. You will manage customer inquiries, assist with reservations, and provide clear guidance on account information, modifications, and cancellations.

You’ll work in a multicultural team, emphasize empathy and problem solving, and follow established procedures to deliver reliable service and achieve KPIs while developing your language and communication skills.