Bilingual Operations & Customer Support Specialist (FR/EN) – Lisbon

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development

Multicultural environment

Job summary

Cross Border Talents in Lisbon is hiring operations customer experts to join a multilingual team supporting an international client. Fluency in French and English is essential, and your language skills will be used every day.

Responsibilities include managing customer requests with operational steps, monitoring service levels, supporting with process knowledge, maintaining records, and contributing ideas to improve workflows and customer experience.

Qualifications

• Fluency in French and English is required.
• Excellent written and spoken communication.
• Comfort with using multiple systems simultaneously.

Responsibilities

• Manage customer requests involving operational steps and account changes.
• Monitor service levels and flag issues before they affect customers.
• Support the team with process knowledge and quick problem solving.
• Maintain accurate records and reporting for operations.
• Contribute ideas to improve workflows and customer experience.

Skills

French fluent

English fluent

Customer service

Multitasking

Teamwork

Job description

Cross Border Talents in Lisbon is hiring operations customer experts to join a multilingual team supporting an international client. Fluency in French and English is essential, and your language skills will be used every day.

Responsibilities include managing customer requests with operational steps, monitoring service levels, supporting with process knowledge, maintaining records, and contributing ideas to improve workflows and customer experience.