French Customer Support Specialist - International Services

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Language bonus

Performance bonus

Meal allowance

Health & life insurance

Onsite office

Professional development

Job summary

Cross Border Talents in Portugal, Lisboa is seeking a Customer Service Specialist to manage inquiries, assist with bookings, and resolve service-related requests with professionalism and empathy.

You will work in a multicultural environment, following structured procedures, and supporting customers with account information, reservations, and other service matters while maintaining high standards of service.

Qualifications

• Fluent in French (C1/C2) and English (C1)
• EU citizenship or Portuguese residency
• Strong analytical, creative, and communication abilities

Responsibilities

• Handle customer inquiries and provide professional assistance through available communication channels.
• Support customers with reservations, booking details, modifications, cancellations, and related requests.
• Provide accurate information regarding services, policies, procedures, and applicable conditions.
• Assist with payment inquiries, refunds, account information, and other customer-related matters.
• Investigate customer concerns and identify appropriate solutions based on individual needs.
• Manage complaints and sensitive situations with empathy, patience, and professionalism.
• Coordinate with internal departments and external partners to ensure timely resolution of customer requests.
• Maintain accurate records of customer interactions, updates, and case resolutions in internal systems.
• Follow company guidelines, quality standards, and operational procedures when handling customer cases.
• Identify complex issues and escalate them to the relevant departments when necessary.
• Achieve established KPIs related to customer satisfaction, service quality, productivity, and response times.
• Stay informed about company services, internal systems, policies, and procedures through continuous training.

Skills

Analytical thinking

Creativity

Communication

Job description

Cross Border Talents in Portugal, Lisboa is seeking a Customer Service Specialist to manage inquiries, assist with bookings, and resolve service-related requests with professionalism and empathy.

You will work in a multicultural environment, following structured procedures, and supporting customers with account information, reservations, and other service matters while maintaining high standards of service.