Multilingual Travel Support Specialist

Cross Border Talents; Lisboa; Presencial; EUR 20 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Health and life insurance

Relocation package

Onsite work

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Customer Specialist to be the first point of contact for customers via phone, email, chat and other channels. You will resolve inquiries, support orders, accounts and services while delivering a professional and personalized experience.

The role emphasizes French and English language skills, collaboration with global teams, and ongoing product knowledge. This onsite position offers competitive compensation, a meal allowance, health and life insurance,

Qualificações

• Fluency in French (C1/C2) and English (B2) required.
• Strong analytical, creative, and communication abilities.
• EU citizenship or Portuguese residency is required.

Responsabilidades

• Provide professional customer support across phone, email, chat, and other channels.
• Assist customers with general inquiries, orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and helpful information.
• Resolve questions, concerns, and complaints efficiently while maintaining a positive and customer-focused approach.
• Guide customers through processes, platforms, products, or services when assistance is needed.
• Accurately document customer interactions, requests, and resolutions in internal systems.
• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Identify recurring customer concerns and share feedback that may help improve processes and service quality.
• Maintain up-to-date knowledge of company products, services, procedures, and policies through continuous training.

Conhecimentos

Analytical skills

Creative thinking

Communication skills

Descrição da oferta de emprego

Cross Border Talents in Lisbon is seeking a Customer Specialist to be the first point of contact for customers via phone, email, chat and other channels. You will resolve inquiries, support orders, accounts and services while delivering a professional and personalized experience.

The role emphasizes French and English language skills, collaboration with global teams, and ongoing product knowledge. This onsite position offers competitive compensation, a meal allowance, health and life insurance,