Multilingual Travel Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 20,000 - 32,000; Full time

Benefits offered by this job

Meal allowance

Health and life insurance

Relocation package

Onsite work

Job summary

Cross Border Talents in Lisbon is seeking a Customer Specialist to be the first point of contact for customers via phone, email, chat and other channels. You will resolve inquiries, support orders, accounts and services while delivering a professional and personalized experience.

The role emphasizes French and English language skills, collaboration with global teams, and ongoing product knowledge. This onsite position offers competitive compensation, a meal allowance, health and life insurance,

Qualifications

• Fluency in French (C1/C2) and English (B2) required.
• Strong analytical, creative, and communication abilities.
• EU citizenship or Portuguese residency is required.

Responsibilities

• Provide professional customer support across phone, email, chat, and other channels.
• Assist customers with general inquiries, orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and helpful information.
• Resolve questions, concerns, and complaints efficiently while maintaining a positive and customer-focused approach.
• Guide customers through processes, platforms, products, or services when assistance is needed.
• Accurately document customer interactions, requests, and resolutions in internal systems.
• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Identify recurring customer concerns and share feedback that may help improve processes and service quality.
• Maintain up-to-date knowledge of company products, services, procedures, and policies through continuous training.

Skills

Analytical skills

Creative thinking

Communication skills

Job description

Cross Border Talents in Lisbon is seeking a Customer Specialist to be the first point of contact for customers via phone, email, chat and other channels. You will resolve inquiries, support orders, accounts and services while delivering a professional and personalized experience.

The role emphasizes French and English language skills, collaboration with global teams, and ongoing product knowledge. This onsite position offers competitive compensation, a meal allowance, health and life insurance,