French Travel Customer Care Specialist

Cross Border Talents; Vila Nova de Gaia; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Meal Allowance

Health & Life Insurance

Relocation Support

Onsite Work

Job summary

Cross Border Talents is seeking a Customer Specialist to support customers across orders, accounts, products, and services through phone, email, live chat, and other channels in Portugal.

You will understand needs, provide clear information, and deliver tailored solutions to ensure customer satisfaction while staying updated on product changes through ongoing training. Relocation support is available for eligible candidates. Onsite office in Porto offers collaboration and growth opportunities.

Qualifications

• Fluent French (C1/C2) and English (B2) proficiency.
• EU citizenship or Portuguese residence permit.
• Excellent verbal and written communication skills.

Responsibilities

• Handle inquiries related to orders, shipping, payments, accounts, products, and services.
• Understand customer concerns and provide tailored solutions.
• Address complaints and resolve challenging situations with professionalism.
• Assist customers in navigating systems and processes.
• Record interactions and outcomes in internal databases and tools.
• Coordinate with other departments to investigate and resolve requests.
• Identify recurring issues and provide feedback to improve service quality.
• Stay informed about product updates and company policies through regular training.

Skills

French (C1/C2)

English (B2)

Job description

Cross Border Talents is seeking a Customer Specialist to support customers across orders, accounts, products, and services through phone, email, live chat, and other channels in Portugal.

You will understand needs, provide clear information, and deliver tailored solutions to ensure customer satisfaction while staying updated on product changes through ongoing training. Relocation support is available for eligible candidates. Onsite office in Porto offers collaboration and growth opportunities.