French Customer Specialist — Hybrid + Relocation Support

Innopath Consulting Lda; Braga; Hybrid; EUR 26.000 - 38.000; Vollzeit

Benefits dieser Stelle

Meal Allowance

Health & Life Insurance

Relocation Support

Hybrid Work

Zusammenfassung

Innopath Consulting Lda is hiring a Customer Specialist to support customers across orders, accounts, products and services. You will communicate via phone, email, chat, and other digital channels to provide accurate, timely and personalised assistance.

Candidates should be fluent in French (C1/C2) and eligible to work in Portugal (EU citizenship or valid residence permit). The role offers hybrid work and opportunities to grow within the Travel industry.

Qualifikationen

• Fluent French required (C1/C2).
• EU citizenship or valid Portuguese residence permit.
• Excellent verbal and written communication.
• Customer-oriented, proactive and detail-focused.

Aufgaben

• Deliver high-quality customer support through phone, email, chat, and digital channels.
• Respond to questions regarding orders, deliveries, payments, accounts, products, and services.
• Listen to customers and identify the best solutions to their requests.
• Manage complaints calmly and professionally.
• Guide customers through relevant procedures, platforms, products, and services.
• Maintain accurate records of customer interactions in internal systems.
• Collaborate with other departments when additional support is needed.
• Identify recurring issues and share feedback for service improvements.
• Keep knowledge up to date through training and learning.

Kenntnisse

French (C1/C2)

Jobbeschreibung

Innopath Consulting Lda is hiring a Customer Specialist to support customers across orders, accounts, products and services. You will communicate via phone, email, chat, and other digital channels to provide accurate, timely and personalised assistance.

Candidates should be fluent in French (C1/C2) and eligible to work in Portugal (EU citizenship or valid residence permit). The role offers hybrid work and opportunities to grow within the Travel industry.