French Travel Customer Specialist - Relocation Support

Cbtalents; Lisboa; Presencial; EUR 21 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Meal allowance

Health & life insurance

Relocation support

Onsite work

Resumo da oferta

Cbtalents in Lisbon, Portugal, is hiring a Customer Specialist to support customers across orders, accounts, products and services via phone, email, chat and other channels.

You will troubleshoot, resolve issues, maintain accurate records, and collaborate with other teams. Fluency in French and strong English, plus a customer-focused mindset, are essential. Onsite office and relocation support offered.

Qualificações

• Fluent French (C1/C2) and good command of English (B2) are required.
• Strong customer service mindset and problem-solving abilities are essential.
• Excellent verbal and written communication skills and a proactive approach.

Responsabilidades

• Deliver high-quality customer support through phone, email, chat, and digital channels.
• Respond to questions regarding orders, deliveries, payments, accounts, products, and services.
• Listen to customers and identify appropriate solutions.
• Manage complaints and customer situations professionally.
• Guide customers through procedures, platforms, products, and services.
• Maintain accurate records of interactions in internal systems.
• Collaborate with other departments when additional support is needed.
• Identify recurring issues and provide feedback for service improvements.
• Keep knowledge up to date through training and continuous learning.

Conhecimentos

French fluency

English proficiency

Customer service

Problem solving

Attention to detail

Proactive learner

Descrição da oferta de emprego

Cbtalents in Lisbon, Portugal, is hiring a Customer Specialist to support customers across orders, accounts, products and services via phone, email, chat and other channels.

You will troubleshoot, resolve issues, maintain accurate records, and collaborate with other teams. Fluency in French and strong English, plus a customer-focused mindset, are essential. Onsite office and relocation support offered.