French Customer Support Specialist — Growth & Relocation

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Meal allowance

Health insurance

Relocation package

Onsite work

Competitive salary

Job summary

Cross Border Talents is seeking a Customer Specialist in Lisbon to deliver proactive, multilingual support across orders, accounts and services. You will engage customers via phone, email, chat and digital channels, ensuring clear, helpful guidance and timely resolutions.

Prospective candidates should be fluent in French (C1/C2) and English (B2), with EU citizenship or Portuguese residency. An agile, customer‑focused mindset is valued.

Qualifications

• Fluent in French (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency.
• Strong analytical, creative, and communication abilities.

Responsibilities

• Provide professional customer support via phone, email, chat and digital channels.
• Address inquiries related to orders, accounts, products, services, and general requests.
• Understand customer needs and offer accurate, clear information and solutions.
• Record interactions and resolutions in internal systems.
• Collaborate with internal teams to resolve issues quickly and effectively.
• Identify recurring issues and feedback to improve processes and service quality.
• Stay updated on products, services, and company policies through training.

Skills

French (C1/C2)

English (B2)

Analytical skills

Creative thinking

Communication

Job description

Cross Border Talents is seeking a Customer Specialist in Lisbon to deliver proactive, multilingual support across orders, accounts and services. You will engage customers via phone, email, chat and digital channels, ensuring clear, helpful guidance and timely resolutions.

Prospective candidates should be fluent in French (C1/C2) and English (B2), with EU citizenship or Portuguese residency. An agile, customer‑focused mindset is valued.