French Tier-3 Tech Support – Lisbon Hybrid

Cross Border Talents; Lisboa; Hybrid; EUR 28,000 - 42,000; Full time

Job summary

Cross Border Talents seeks a French-speaking Technical Support Specialist (Tier 3) to deliver advanced troubleshooting for clients in Portugal. This hybrid role blends remote analysis with on-site collaboration to resolve complex hardware, software, and network issues.

You will document solutions, contribute to the knowledge base, and escalate unresolved problems to engineering ensuring timely, accurate customer care while complying with EU residency requirements.

Qualifications

• Native or fluent in French.
• English proficiency (B2 level).
• Strong technical aptitude and troubleshooting skills.
• Must hold a valid EU Passport or Portuguese Residence Permit

Responsibilities

• Provide advanced technical support and troubleshooting for hardware, software, and network issues.
• Document technical solutions and create knowledge base articles.
• Escalate unresolved issues to the appropriate engineering teams.
• Ensure a high level of customer satisfaction through timely and accurate resolutions

Skills

French language

English (B2)

Technical troubleshooting

Job description

Cross Border Talents seeks a French-speaking Technical Support Specialist (Tier 3) to deliver advanced troubleshooting for clients in Portugal. This hybrid role blends remote analysis with on-site collaboration to resolve complex hardware, software, and network issues.

You will document solutions, contribute to the knowledge base, and escalate unresolved problems to engineering ensuring timely, accurate customer care while complying with EU residency requirements.