French-Speaking Drone Tech Support Specialist

Cross Border Talents; Cascais; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal, seeks a multilingual technical support specialist for the French market. You will assist users with technical inquiries, deliver solutions, and train on systems to ensure a top-tier experience.

Requirements include fluent French and strong English, solid IT aptitude, and the ability to work rotational shifts. The role is based at TP Tejo, Lisbon, with health insurance from day one.

Qualifications

• Must possess native-level or fluent French with solid English knowledge.
• Excellent communication, problem-solving and emotional management for user satisfaction.
• Good IT and technical aptitude for diverse software/hardware inquiries.
• Willingness to work rotational shifts.

Responsibilities

• Provide multilingual technical support via phone, online, and email to French-speaking users.
• Deliver professional technical solutions and knowledge output/training.
• Handle customer care and complaints, maintaining high user satisfaction.
• Collect and analyze user feedback to improve products and services.
• Collaborate with team members to achieve departmental goals.

Skills

French

English

Communication

Problem Solving

Emotional Management

IT Aptitude

Technical Knowledge

Customer Focus

Job description

Cross Border Talents in Lisbon, Portugal, seeks a multilingual technical support specialist for the French market. You will assist users with technical inquiries, deliver solutions, and train on systems to ensure a top-tier experience.

Requirements include fluent French and strong English, solid IT aptitude, and the ability to work rotational shifts. The role is based at TP Tejo, Lisbon, with health insurance from day one.