Bilingual French-English Tech Support Specialist — Lisbon

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 36,000; Full time

Job summary

Cross Border Talents is seeking a French & English speaking Technical Support Specialist to join our international team in Lisbon. You will assist customers with technical questions, guide them through troubleshooting steps, and explain solutions in clear language.

The role requires fluency in French and good English, with prior tech support experience and a patient, customer-oriented approach. Based in Lisbon, candidates must have the right to work in Portugal and reside in Lisbon to qualify.

Qualifications

• Fluency in French and strong English communication.
• Experience in technical support or a similar customer-facing role.
• Strong analytical and problem-solving abilities.
• Confidence using computers and digital tools.
• Patient and customer-oriented approach.

Responsibilities

• Assist customers with technical questions and issues.
• Guide users through troubleshooting procedures.
• Explain technical solutions clearly and accessibly.
• Record customer interactions and relevant case information.
• Provide professional support and contribute to customer satisfaction.

Skills

Fluent French

Good English

Tech support experience

Analytical thinking

Problem solving

Computer literacy

Customer-oriented

Job description

Cross Border Talents is seeking a French & English speaking Technical Support Specialist to join our international team in Lisbon. You will assist customers with technical questions, guide them through troubleshooting steps, and explain solutions in clear language.

The role requires fluency in French and good English, with prior tech support experience and a patient, customer-oriented approach. Based in Lisbon, candidates must have the right to work in Portugal and reside in Lisbon to qualify.