French Tech Support & Training Specialist

Cross Border Talents; Mafra; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal, seeks a multilingual Technical Support Specialist to assist users in French market while delivering top-tier technical solutions. You will handle inquiries across phone, online, and email, ensuring an exceptional user experience.

Role requires strong communication, problem-solving, and IT aptitude, with a rotational shift pattern and a 12-month contract transitioning to permanent. Health insurance is provided from day one.

Qualifications

• Native-level or fluent French and solid English knowledge.
• Strong communication, problem-solving, and emotional management skills with a focus on user satisfaction.
• Good IT literacy and ability to handle diverse software/hardware inquiries.

Responsibilities

• Provide multi-channel technical support via phone, online, and email.
• Deliver technical solutions and conduct knowledge output and training.
• Handle customer complaints professionally and maintain high user satisfaction.

Skills

French fluency

English proficiency

Communication skills

Problem solving

Customer service

Job description

Cross Border Talents in Lisbon, Portugal, seeks a multilingual Technical Support Specialist to assist users in French market while delivering top-tier technical solutions. You will handle inquiries across phone, online, and email, ensuring an exceptional user experience.

Role requires strong communication, problem-solving, and IT aptitude, with a rotational shift pattern and a 12-month contract transitioning to permanent. Health insurance is provided from day one.