French Technical Support Specialist

Cross Border Talents; Lisboa; Híbrido; EUR 28.000 - 42.000; Jornada completa

Descripción de la vacante

Cross Border Talents seeks a French-speaking Technical Support Specialist (Tier 3) to deliver advanced troubleshooting for clients in Portugal. This hybrid role blends remote analysis with on-site collaboration to resolve complex hardware, software, and network issues.

You will document solutions, contribute to the knowledge base, and escalate unresolved problems to engineering ensuring timely, accurate customer care while complying with EU residency requirements.

Formación

• Native or fluent in French.
• English proficiency (B2 level).
• Strong technical aptitude and troubleshooting skills.
• Must hold a valid EU Passport or Portuguese Residence Permit

Responsabilidades

• Provide advanced technical support and troubleshooting for hardware, software, and network issues.
• Document technical solutions and create knowledge base articles.
• Escalate unresolved issues to the appropriate engineering teams.
• Ensure a high level of customer satisfaction through timely and accurate resolutions

Conocimientos

French language

English (B2)

Technical troubleshooting

Descripción del empleo

Location: Portugal (Lisbon) – Hybrid/On-Site

Contract Type: Full-Time, Permanent

Languages: French (Fluent/Native), English (B2)

About the Role:

We are seeking French-speaking Technical Support Specialists (Tier 3) to provide advanced troubleshooting and technical assistance to our clients. If you have a passion for technology and enjoy solving complex problems, this role is for you.

Responsibilities:

Provide advanced technical support and troubleshooting for hardware, software, and network issues.

Document technical solutions and create knowledge base articles.

Escalate unresolved issues to the appropriate engineering teams.

Ensure a high level of customer satisfaction through timely and accurate resolutions.

Requirements:

Native or fluent in French.

English proficiency (B2 level).

Strong technical aptitude and troubleshooting skills.

Must hold a valid EU Passport or Portuguese Residence Permit