French-Speaking Tech Support Specialist - Lisbon

Cross Border Talents; Vila Franca de Xira; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a multilingual technical support consultant for the French market. You will assist users across channels, delivering technical solutions and training while maintaining exceptional service.

With a 12-month contract and a shift-based schedule, you will join a cross-functional team focused on user satisfaction and continuous improvement, contributing to product and service optimization.

Qualifications

• Native-level or fluent in French with solid English knowledge.
• Strong communication, problem-solving, and emotional management skills.
• Good IT and technical aptitude to handle diverse inquiries.
• Willingness to work on rotational shifts.

Responsibilities

• Provide technical support and consultation via phone, online, and email to French-speaking users.
• Deliver professional technical solutions and conduct knowledge sharing and training.
• Handle customer complaints empathetically and maintain high user satisfaction.
• Collect and analyze user feedback to help optimize products and services.
• Collaborate closely with team members to meet department goals.

Skills

French (native/fluent)

English proficiency

Job description

Cross Border Talents in Lisbon, Portugal, is seeking a multilingual technical support consultant for the French market. You will assist users across channels, delivering technical solutions and training while maintaining exceptional service.

With a 12-month contract and a shift-based schedule, you will join a cross-functional team focused on user satisfaction and continuous improvement, contributing to product and service optimization.