French-Speaking Tech Support Specialist — Multichannel

Cross Border Talents; Castelo; On-site; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal seeks a multilingual technical support specialist fluent in French with strong English skills. You will provide support via phone, online, and email, delivering technical solutions and training to users while ensuring exceptional service.

You will handle complaints, manage user emotions, and collaborate with teammates to meet department goals. The role involves 40 hours/week and a 12-month contract with a pathway to permanency.

Qualifications

• Native-level or fluent proficiency in French with solid English knowledge.
• Strong communication, problem-solving and emotional management skills with a high focus on user satisfaction.
• Good IT and technical aptitude to handle diverse software and hardware inquiries.
• Flexibility to work on rotational shifts.

Responsibilities

• Provide technical support and consultation to users via phone, online, and email.
• Deliver professional technical solutions and conduct knowledge output and training.
• Handle customer complaints, manage emotions, ensure strong user communication and satisfaction.
• Collect and analyse user feedback to optimise existing products and service processes.
• Collaborate with team members to achieve departmental goals.

Skills

French

English

Communication

Problem solving

Technical aptitude

Job description

Cross Border Talents in Lisbon, Portugal seeks a multilingual technical support specialist fluent in French with strong English skills. You will provide support via phone, online, and email, delivering technical solutions and training to users while ensuring exceptional service.

You will handle complaints, manage user emotions, and collaborate with teammates to meet department goals. The role involves 40 hours/week and a 12-month contract with a pathway to permanency.