French-Speaking Tier 3 Tech Support Specialist

Cross Border Talents; Porto; On-site; EUR 24,000 - 34,000; Full time

Job summary

Cross Border Talents in Porto, Portugal, is seeking a Tier 3 helpdesk technician fluent in French to provide clear, reliable answers for business applications.

You will handle third-line issues, follow protocols with increasingly complex tools, and join training sessions to grow. English at B2 level and knowledge of MySQL, Postman, Slack and MS Office are preferred.

The role runs 40 hours per week on a 12‑month contract with potential permanent status after two years.

Qualifications

• Native-level French language required.
• English at level B2.
• Experience in third-line technical support is a plus.
• Strong cooperation and communication skills.
• Flexibility and customer-first attitude.

Responsibilities

• Provide third-line technical support for business applications
• Help users solve technical issues linked to specific applications
• Follow protocols while using tools of increasing complexity
• Join company training sessions to keep growing

Skills

French (native-level)

English (B2)

Customer support

Tools

MySQL

Postman

Slack

MS Office

Job description

Cross Border Talents in Porto, Portugal, is seeking a Tier 3 helpdesk technician fluent in French to provide clear, reliable answers for business applications.

You will handle third-line issues, follow protocols with increasingly complex tools, and join training sessions to grow. English at B2 level and knowledge of MySQL, Postman, Slack and MS Office are preferred.

The role runs 40 hours per week on a 12‑month contract with potential permanent status after two years.