French Technical Support Specialist (T3) (Portugal)

Cross Border Talents; Lisboa; Hybrid; EUR 30.000 - 42.000; Vollzeit

Zusammenfassung

Cross Border Talents is hiring a French-speaking Technical Support Specialist (Tier 3) in Lisbon. The role offers hybrid/onsite work and focuses on advanced troubleshooting for hardware, software, and network issues.

Applicants should be fluent in French with English at least at B2 level and possess strong technical skills. EU passport or Portuguese residence permit is required.

Qualifikationen

• Native or fluent in French.
• English proficiency (B2).
• Strong technical aptitude and troubleshooting skills.
• Must hold EU Passport or Portuguese Residence Permit.

Aufgaben

• Provide advanced technical support and troubleshooting for hardware, software, and network issues.
• Document technical solutions and create knowledge base articles.
• Escalate unresolved issues to the appropriate engineering teams.
• Ensure a high level of customer satisfaction through timely and accurate resolutions.

Kenntnisse

French language

English proficiency

Technical troubleshooting

Customer service

Jobbeschreibung

Location: Portugal (Lisbon) – Hybrid/On-Site

Contract Type: Full-Time, Permanent

Languages: French (Fluent/Native), English (B2)

About the Role:

We are seeking French-speaking Technical Support Specialists (Tier 3) to provide advanced troubleshooting and technical assistance to our clients. If you have a passion for technology and enjoy solving complex problems, this role is for you.

Responsibilities:

• Provide advanced technical support and troubleshooting for hardware, software, and network issues.
• Document technical solutions and create knowledge base articles.
• Escalate unresolved issues to the appropriate engineering teams.
• Ensure a high level of customer satisfaction through timely and accurate resolutions.

Requirements:

• Native or fluent in French.
• English proficiency (B2 level).
• Strong technical aptitude and troubleshooting skills.
• Must hold a valid EU Passport or Portuguese Residence Permit