French Technical Support Specialist – Multichannel Tech Help

Cross Border Talents; Costa da Caparica; On-site; EUR 18,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents is seeking a customer-focused technical support specialist in Lisbon, Portugal, to assist French-speaking users with multilingual support. You will handle inquiries across phone, online, and email channels, delivering practical technical solutions and training to improve user experience.

The role emphasizes strong communication, problem-solving, and empathy, with flexible shifts and a 12-month contract transitioning to a permanent relationship.

Qualifications

• Must have native-level or fluent French with solid English knowledge.
• Strong communication, problem-solving and emotional management skills focusing on user satisfaction.
• Good IT and technical aptitude to handle diverse software/hardware inquiries.
• Willingness to work on rotational shifts.

Responsibilities

• Provide multilingual technical support for users via phone, online, and email.
• Deliver technical solutions and conduct knowledge output and training.
• Handle customer complaints with empathy and improve user satisfaction.
• Collect and analyze user feedback to help optimize products and services.
• Collaborate with team members to achieve departmental goals.

Skills

French fluency

English proficiency

Customer support

Technical aptitude

Tools

CRM software

Job description

Cross Border Talents is seeking a customer-focused technical support specialist in Lisbon, Portugal, to assist French-speaking users with multilingual support. You will handle inquiries across phone, online, and email channels, delivering practical technical solutions and training to improve user experience.

The role emphasizes strong communication, problem-solving, and empathy, with flexible shifts and a 12-month contract transitioning to a permanent relationship.