French Tech Support via Chat & Email – Porto, 2000€ Bonus

Cross Border Talents; Maia; Sur place; EUR 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Meal Allowance

Collaborative Team

Relocation Assistance

Résumé du poste

A customer support firm in Porto is looking for a French Customer Support agent. You will provide assistance via email and chat, supporting users of digital products without phone calls. Ideal candidates should have strong French and English skills, a year of support experience, and be ready to grow in a dynamic environment. The role offers a competitive salary, meal allowance, and relocation assistance.

Qualifications

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.
• EU citizenship or a Portuguese residency card.

Responsabilités

• Respond to customer questions through email and chat.
• Follow support protocols to resolve inquiries effectively.
• Maintain performance in line with quality expectations.
• Participate in ongoing training and coaching sessions.
• Approach interactions with empathy and problem-solving mindset.
• Contribute to a culture of continuous improvement.

Connaissances

Proficiency in French (C2 level)

Proficiency in English (B2 level)

Strong analytical abilities

Leadership skills

Communication abilities

Description du poste

A customer support firm in Porto is looking for a French Customer Support agent. You will provide assistance via email and chat, supporting users of digital products without phone calls. Ideal candidates should have strong French and English skills, a year of support experience, and be ready to grow in a dynamic environment. The role offers a competitive salary, meal allowance, and relocation assistance.