French Customer Support (Emails/Chats) – Porto, €2k Bonus

Cross Border Talents; Porto; On-site; EUR 20,311 - 24,328; Full time

Benefits offered by this job

Competitive salary

Meal allowance

Relocation assistance

Collaborative team environment

Job summary

A leading customer support company in Porto is seeking a French Customer Support specialist. The successful candidate will provide assistance through email and chat, ensuring customer satisfaction and adherence to service standards. Proficiency in French and English is required, as is at least one year of experience in customer support. Join a collaborative team and help users of innovative digital products!

Qualifications

• At least one year of experience in Customer Support or a related role.
• EU citizenship or a Portuguese residency card.
• Desire to learn and advance in the field.

Responsibilities

• Respond to customer questions and issues through email and chat.
• Follow step-by-step support protocols to resolve inquiries effectively.
• Participate in ongoing training, coaching, and feedback sessions.

Skills

Proficiency in French (C2 level)

Proficiency in English (B2 level)

Strong analytical abilities

Leadership skills

Communication abilities

Job description

A leading customer support company in Porto is seeking a French Customer Support specialist. The successful candidate will provide assistance through email and chat, ensuring customer satisfaction and adherence to service standards. Proficiency in French and English is required, as is at least one year of experience in customer support. Join a collaborative team and help users of innovative digital products!