French Customer Support Specialist — Chat & Email

Cross Border Talents; Porto; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive Salary

Language Bonus

Meal Allowance

Health & Life Insurance

Collaborative Team

Relocation Assistance

Job summary

A global tech company in Porto is looking for a Customer Support Specialist to enhance user experiences through email and chat. You will assist customers, troubleshoot issues, and provide guidance. Proficiency in French and English is required, alongside a strong customer-oriented mindset. This role offers competitive salary, language bonuses, and health benefits in a collaborative team environment.

Qualifications

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.
• EU citizenship or a Portuguese residency card.

Responsibilities

• Handle customer inquiries through email and chat only.
• Use established support workflows to resolve issues.
• Consistently meet service standards, including quality metrics and SLA targets.
• Stay current on product updates and best practices.
• Share ideas to optimize support processes.

Skills

Proficiency in French

Proficiency in English

Analytical skills

Leadership abilities

Strong communication abilities

Job description

A global tech company in Porto is looking for a Customer Support Specialist to enhance user experiences through email and chat. You will assist customers, troubleshoot issues, and provide guidance. Proficiency in French and English is required, alongside a strong customer-oriented mindset. This role offers competitive salary, language bonuses, and health benefits in a collaborative team environment.