French Customer Support Specialist — Chat & Email

Cross Border Talents; Porto; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Language Bonus

Meal Allowance

Health & Life Insurance

Collaborative Team

Relocation Assistance

Resumo da oferta

A global tech company in Porto is looking for a Customer Support Specialist to enhance user experiences through email and chat. You will assist customers, troubleshoot issues, and provide guidance. Proficiency in French and English is required, alongside a strong customer-oriented mindset. This role offers competitive salary, language bonuses, and health benefits in a collaborative team environment.

Qualificações

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.
• EU citizenship or a Portuguese residency card.

Responsabilidades

• Handle customer inquiries through email and chat only.
• Use established support workflows to resolve issues.
• Consistently meet service standards, including quality metrics and SLA targets.
• Stay current on product updates and best practices.
• Share ideas to optimize support processes.

Conhecimentos

Proficiency in French

Proficiency in English

Analytical skills

Leadership abilities

Strong communication abilities

Descrição da oferta de emprego

A global tech company in Porto is looking for a Customer Support Specialist to enhance user experiences through email and chat. You will assist customers, troubleshoot issues, and provide guidance. Proficiency in French and English is required, alongside a strong customer-oriented mindset. This role offers competitive salary, language bonuses, and health benefits in a collaborative team environment.