French Email & Chat Support Specialist -€3k Welcome Bonus

Cross Border Talents; Gondomar; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Meal Allowance

Relocation Assistance

Collaborative Team

Resumo da oferta

A tech support company in Porto is seeking a French Customer Support Specialist. You will assist users exclusively via email and chat, ensuring prompt and clear communication. Ideal candidates are fluent in French (C2) and English (B2), with a background in customer support. This role includes competitive salary, meal allowance, and relocation assistance, fostering a collaborative team environment.

Qualificações

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.
• EU citizenship or a Portuguese residency card.

Responsabilidades

• Handle customer inquiries through email and chat only.
• Follow established support procedures (SOPs) to troubleshoot effectively.
• Consistently meet quality and performance targets, including SLA requirements.
• Take part in ongoing training and feedback sessions.

Conhecimentos

Proficiency in French (C2 level)

Proficiency in English (B2 level)

Strong analytical abilities

Leadership skills

Strong communication abilities

Descrição da oferta de emprego

A tech support company in Porto is seeking a French Customer Support Specialist. You will assist users exclusively via email and chat, ensuring prompt and clear communication. Ideal candidates are fluent in French (C2) and English (B2), with a background in customer support. This role includes competitive salary, meal allowance, and relocation assistance, fostering a collaborative team environment.