French Customer Support (Emails/Chats) – Porto, €2k Bonus

Cross Border Talents; Guimarães; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Relocation Assistance

Collaborative Team Environment

Job summary

A customer support agency is looking for a French Customer Support specialist in Porto. You will provide assistance through email and chat, focusing on user satisfaction and effective issue resolution. The ideal candidate has proficiency in French and English, experience in customer support, and a passion for helping others. This position offers competitive salary, meal allowance, and relocation assistance.

Qualifications

• At least one year of experience in Customer Support or a related role.
• EU citizenship or a Portuguese residency card.
• Desire to learn and advance in the field.

Responsibilities

• Respond to customer questions and issues through email and chat ONLY.
• Follow step-by-step support protocols to resolve inquiries effectively.
• Maintain strong performance in line with quality expectations and SLA goals.

Skills

Proficiency in French (C2 level)

Proficiency in English (B2 level)

Strong analytical abilities

Leadership skills

Communication abilities

Job description

A customer support agency is looking for a French Customer Support specialist in Porto. You will provide assistance through email and chat, focusing on user satisfaction and effective issue resolution. The ideal candidate has proficiency in French and English, experience in customer support, and a passion for helping others. This position offers competitive salary, meal allowance, and relocation assistance.