French Tech Support via Chat & Email – Porto, 2000€ Bonus

Cross Border Talents; Gondomar; On-site; EUR 20,311 - 24,328; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Relocation Assistance

Collaborative Team

Job summary

A leading support services company in Portugal is seeking a French Customer Support Specialist in Porto, offering a competitive salary and a collaborative team environment. Responsibilities include assisting users through email and chat without phone calls. The ideal candidate is fluent in French and English and possesses strong analytical and communication skills. This role includes meal allowances and relocation assistance.

Qualifications

• At least one year of experience in Customer Support or a related role.
• Relocation assistance will be provided.
• Desire to learn and advance in the field.

Responsibilities

• Respond to customer questions through email and chat only.
• Follow step-by-step support protocols to resolve inquiries.
• Maintain strong performance in line with quality expectations.
• Participate in ongoing training and feedback sessions.
• Approach interactions with empathy and problem-solving mindset.

Skills

Proficiency in French (C2 level)

Proficiency in English (B2 level)

Strong analytical abilities

Leadership skills

Communication abilities

Job description

A leading support services company in Portugal is seeking a French Customer Support Specialist in Porto, offering a competitive salary and a collaborative team environment. Responsibilities include assisting users through email and chat without phone calls. The ideal candidate is fluent in French and English and possesses strong analytical and communication skills. This role includes meal allowances and relocation assistance.