French Customer Support: Chat & Email, Porto

Cross Border Talents; Matosinhos; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Relocation Assistance

Collaborative Team Environment

Job summary

A leading customer support company in Matosinhos, Portugal, is looking for a French Customer Support Specialist. In this role, you will handle customer inquiries exclusively through email and chat, ensuring outstanding user experiences. The ideal candidate is proficient in French and English, possesses strong analytical and communication skills, and has at least a year of experience in a customer support role. This position offers competitive salary, meal allowance, relocation assistance, and a collaborative team environment.

Qualifications

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.
• EU citizenship or a Portuguese residency card.

Responsibilities

• Handle customer inquiries through email and chat only.
• Use established support workflows to resolve issues.
• Meet service standards, including quality metrics and SLA targets.
• Stay current on product updates and best practices.
• Approach every case with a customer-first attitude.
• Share ideas to optimize support processes.

Skills

Proficiency in French (C2 level)

Proficiency in English (B2 level)

Strong analytical abilities

Strong communication abilities

Leadership abilities

Job description

A leading customer support company in Matosinhos, Portugal, is looking for a French Customer Support Specialist. In this role, you will handle customer inquiries exclusively through email and chat, ensuring outstanding user experiences. The ideal candidate is proficient in French and English, possesses strong analytical and communication skills, and has at least a year of experience in a customer support role. This position offers competitive salary, meal allowance, relocation assistance, and a collaborative team environment.