French Chat & Email Support Specialist — Porto

Cross Border Talents; Gondomar; On-site; EUR 25,668 - 33,480; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Relocation Assistance

Collaborative Team Environment

Job summary

A customer support services provider in Portugal is seeking a French Customer Support Specialist to assist users via chat and email. Ideal candidates must have proficiency in French and English, at least one year of related experience, and a keen desire to learn. This role emphasizes problem-solving and communication in a collaborative, dynamic team environment. Competitive salary, meal allowance, and relocation assistance are offered.

Qualifications

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.
• EU citizenship or a Portuguese residency card.

Responsibilities

• Handle customer inquiries through email and chat only.
• Follow established support procedures to troubleshoot effectively.
• Consistently meet quality and performance targets.

Skills

Proficiency in French (C2 level)

Proficiency in English (B2 level)

Strong analytical abilities

Leadership skills

Communication abilities

Job description

A customer support services provider in Portugal is seeking a French Customer Support Specialist to assist users via chat and email. Ideal candidates must have proficiency in French and English, at least one year of related experience, and a keen desire to learn. This role emphasizes problem-solving and communication in a collaborative, dynamic team environment. Competitive salary, meal allowance, and relocation assistance are offered.