French Chat & Email Support Specialist — Porto

Cross Border Talents; Maia; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Relocation Assistance

Collaborative Team Environment

Job summary

A leading support services provider in Porto seeks a Customer Support Specialist. This role focuses on assisting customers via chat and email, requiring fluency in French and English. The ideal candidate should have strong analytical and communication skills, along with at least one year of relevant experience. Additionally, competitive salary, meal allowance, and relocation assistance are offered in a collaborative team environment.

Qualifications

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.
• EU citizenship or a Portuguese residency card.

Responsibilities

• Handle customer inquiries through email and chat only.
• Follow established support procedures to troubleshoot effectively.
• Contribute ideas to improve workflows.

Skills

Proficiency in French (C2 level)

Proficiency in English (B2 level)

Strong analytical abilities

Leadership skills

Clear communication

Job description

A leading support services provider in Porto seeks a Customer Support Specialist. This role focuses on assisting customers via chat and email, requiring fluency in French and English. The ideal candidate should have strong analytical and communication skills, along with at least one year of relevant experience. Additionally, competitive salary, meal allowance, and relocation assistance are offered in a collaborative team environment.