French Tech Support Specialist - Drones & Imaging

Cross Border Talents; Lisboa; Presencial; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Descripción de la vacante

Cross Border Talents in Lisbon, Portugal, is seeking a multilingual technical support specialist to assist users in French and English, delivering professional solutions across phone, online, and email channels.

You will handle inquiries, train users, address complaints, and work with the team to improve products and services, with a 12-month term and rotating shifts across an 8:00–22:00 schedule in a 40-hour work week.

Formación

• Native-level or fluent proficiency in French, combined with solid English knowledge.
• Strong communication, problem-solving, and emotional management skills with a high focus on user satisfaction.
• Good IT and technical aptitude to handle diverse software and hardware inquiries.

Responsabilidades

• Multi-Channel Technical Support: Provide technical support and consultation services to users via phone, online, and email.
• Solutions & Training: Deliver professional technical solutions and conduct technical knowledge output and training.
• Customer Care & Complaint Handling: Properly handle customer complaints, manage emotions, establish strong user communication, and enhance overall user satisfaction.
• Feedback & Optimization: Collect and analyze user feedback to help optimize existing products and service processes.
• Team Collaboration: Collaborate closely with other team members to achieve departmental goals.

Conocimientos

French language

English language

Communication skills

Problem solving

Emotional management

IT aptitude

Flexibility

Rotational shifts

Descripción del empleo

Cross Border Talents in Lisbon, Portugal, is seeking a multilingual technical support specialist to assist users in French and English, delivering professional solutions across phone, online, and email channels.

You will handle inquiries, train users, address complaints, and work with the team to improve products and services, with a 12-month term and rotating shifts across an 8:00–22:00 schedule in a 40-hour work week.