French-Speaking Tech Support Specialist (Drone & Imaging)

Cross Border Talents; Vila Franca de Xira; Presencial; EUR 21.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Descripción de la vacante

Cross Border Talents in Lisbon, Portugal, seeks a customer-focused Technical Support Specialist for the French market. You will assist users with multilingual technical support, delivering professional solutions and training while ensuring an exceptional user experience across channels.

Responsibilities include handling inquiries, managing complaints, collecting feedback, and collaborating with teammates to optimize processes.

Formación

• Fluent French and solid English knowledge.
• Strong communication, problem-solving and emotional management skills focused on user satisfaction.
• Good IT and technical aptitude to handle diverse software/hardware inquiries.
• Willingness to work rotational shifts.

Responsabilidades

• Provide multilingual technical support via phone, online, and email.
• Deliver professional technical solutions and conduct knowledge transfer and training.
• Handle customer complaints professionally, manage emotions, and boost user satisfaction.
• Collect and analyze user feedback to help optimize products and services.
• Collaborate with team members to reach departmental goals.

Conocimientos

French fluency

English proficiency

Communication skills

Problem solving

Emotional management

Descripción del empleo

Cross Border Talents in Lisbon, Portugal, seeks a customer-focused Technical Support Specialist for the French market. You will assist users with multilingual technical support, delivering professional solutions and training while ensuring an exceptional user experience across channels.

Responsibilities include handling inquiries, managing complaints, collecting feedback, and collaborating with teammates to optimize processes.