French-Speaking Technical Support Specialist Drone Imaging

Cross Border Talents; Sintra; Presencial; EUR 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Descripción de la vacante

Cross Border Talents in Lisbon, Portugal, is seeking a multilingual technical support specialist to assist French-speaking users. You will handle inquiries via phone, email, and chat, deliver technical solutions, and contribute to a high-quality user experience across channels.

The role requires native-level or fluent French with solid English, strong communication, problem-solving and emotional management skills, and the flexibility to rotate shifts.

Formación

• Native-level or fluent French with solid English knowledge.
• Strong communication, problem-solving and emotional management skills.
• Good IT and technical aptitude to handle software/hardware inquiries.
• Flexibility to work on rotational shifts.

Responsabilidades

• Multi-Channel Technical Support: provide support via phone, online, and email.
• Solutions & Training: deliver technical solutions and conduct knowledge output and training.
• Customer Care & Complaint Handling: manage complaints and maintain user satisfaction.
• Feedback & Optimization: collect user feedback to improve products and services.
• Team Collaboration: work with colleagues to meet department goals.

Conocimientos

French

English

Communication

Problem-solving

Emotional management

IT aptitude

Descripción del empleo

Cross Border Talents in Lisbon, Portugal, is seeking a multilingual technical support specialist to assist French-speaking users. You will handle inquiries via phone, email, and chat, deliver technical solutions, and contribute to a high-quality user experience across channels.

The role requires native-level or fluent French with solid English, strong communication, problem-solving and emotional management skills, and the flexibility to rotate shifts.