French-Speaking Drone Tech Support (Lisbon)

Closerhire; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Private Health Cover

Meal Allowance

Paid Training

Job summary

CloserHire is recruiting French-speaking Customer Support Specialists for a drone technology project in Lisbon. You will deliver professional after-sales support, troubleshoot technical issues, and guide customers to effective resolutions to ensure satisfaction.

The role requires fluent French and good English, with a focus on empathetic service, problem-solving, and contributing to continuous service improvements. Relocation support and a 40-hour on-site schedule are provided.

Qualifications

• Fluent French (C1/C2) and good command of English; 1 year experience in BPO or Tech Support.
• Strong communication and interpersonal skills necessary for customer interactions.
• Customer-oriented, empathetic and solution-focused in handling inquiries.

Responsibilities

• Provide after-sales and technical support to customers via phone, email, and chat.
• Assist users with repair inquiries and troubleshooting guidance.
• Handle complaints professionally and empathetically to ensure quality experience.
• Collect and analyze feedback to improve products and services.
• Collaborate with team members to achieve departmental goals.
• Maintain professionalism and deliver timely resolutions to issues.

Skills

French (C1/C2)

English proficiency

Customer focus

Communication skills

Job description

CloserHire is recruiting French-speaking Customer Support Specialists for a drone technology project in Lisbon. You will deliver professional after-sales support, troubleshoot technical issues, and guide customers to effective resolutions to ensure satisfaction.

The role requires fluent French and good English, with a focus on empathetic service, problem-solving, and contributing to continuous service improvements. Relocation support and a 40-hour on-site schedule are provided.