French Tech Support Specialist (Drone Imaging) – Lisbon

Cross Border Talents; Barreiro; Presencial; EUR 25.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Descripción de la vacante

Cross Border Talents in Lisbon, Portugal seeks a multilingual technical support specialist fluent in French with strong English to assist users for the French market. You will provide technical consultations across multiple channels, helping customers realize creative solutions and ensuring an outstanding experience.

The role involves 40 hours per week with rotational shifts, an uncertain-term contract (12 months with potential transition to permanent) and a first-month trial.

Formación

• Native-level or fluent French with solid English knowledge.
• Excellent communication, problem-solving, and emotional management for user satisfaction.
• Good IT aptitude to handle diverse software/hardware inquiries.

Responsabilidades

• Provide multilingual technical support via phone, online, and email to users in French.
• Deliver technical solutions and conduct knowledge sharing and training as needed.
• Handle customer complaints professionally, manage emotions, and maintain high user satisfaction.
• Collect and analyze user feedback to help optimize products and service processes.
• Collaborate with team members to achieve departmental goals.

Conocimientos

French fluency

Strong communication

Problem-solving

IT troubleshooting

Descripción del empleo

Cross Border Talents in Lisbon, Portugal seeks a multilingual technical support specialist fluent in French with strong English to assist users for the French market. You will provide technical consultations across multiple channels, helping customers realize creative solutions and ensuring an outstanding experience.

The role involves 40 hours per week with rotational shifts, an uncertain-term contract (12 months with potential transition to permanent) and a first-month trial.