French-Speaking Drone Tech Support Specialist

Cross Border Talents; Almada; Presencial; EUR 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Descripción de la vacante

Cross Border Talents is seeking a customer-focused professional for a multilingual technical support role in Lisbon, Portugal, serving the French market and leveraging strong English skills to assist users across multiple channels.

You will deliver technical solutions, provide training, and handle inquiries with a focus on customer satisfaction. The role requires rotational shifts and a 40-hour work week at the Lisbon TP Tejo office.

Formación

• Native-level or fluent French with strong English knowledge.
• Strong communication, problem-solving, and emotional management skills.
• Good IT and technical aptitude to handle diverse software and hardware inquiries.
• Willingness to work on rotational shifts.

Responsabilidades

• Provide technical support and consultation to users via phone, online, and email.
• Deliver professional technical solutions and conduct technical knowledge output and training.
• Properly handle customer complaints, manage emotions, establish strong user communication, and enhance overall user satisfaction.
• Collect and analyze user feedback to help optimize existing products and service processes.
• Collaborate closely with other team members to achieve departmental goals.

Conocimientos

French fluency

English proficiency

Customer communication

Problem solving

Emotional management

Descripción del empleo

Cross Border Talents is seeking a customer-focused professional for a multilingual technical support role in Lisbon, Portugal, serving the French market and leveraging strong English skills to assist users across multiple channels.

You will deliver technical solutions, provide training, and handle inquiries with a focus on customer satisfaction. The role requires rotational shifts and a 40-hour work week at the Lisbon TP Tejo office.