French-Speaking Drone Tech Support Pro – Lisbon

Cross Border Talents; Costa da Caparica; Presencial; EUR 24.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Descripción de la vacante

Cross Border Talents in Lisbon, Portugal, is seeking a multilingual technical support professional to assist French users across channels. You will resolve software and hardware inquiries, deliver training, and ensure an exceptional user experience.

Working 40 hours per week with rotating shifts, the role offers a 12-month contract transitioning to a permanent relationship, and health insurance from day one. Fluency in French and English is essential.

Formación

• Native-level or fluent French with solid English proficiency.
• Strong communication, problem-solving and user-satisfaction focus.
• Good IT and technical aptitude for diverse software/hardware inquiries.
• Flexible to rotational shifts.

Responsabilidades

• Provide multilingual technical support via phone, online, and email.
• Deliver technical solutions and conduct knowledge sharing and training.
• Handle customer inquiries, manage emotions, and ensure high user satisfaction.
• Collect feedback to improve products and processes.
• Collaborate with the team to meet departmental goals.

Conocimientos

French fluency

English proficiency

Communication

Problem solving

Customer satisfaction focus

IT/technical aptitude

Descripción del empleo

Cross Border Talents in Lisbon, Portugal, is seeking a multilingual technical support professional to assist French users across channels. You will resolve software and hardware inquiries, deliver training, and ensure an exceptional user experience.

Working 40 hours per week with rotating shifts, the role offers a 12-month contract transitioning to a permanent relationship, and health insurance from day one. Fluency in French and English is essential.