French-Speaking Tech Support Specialist (Drones & Imaging) – Lisbon

Cross Border Talents; Sintra; Presencial; EUR 21.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Descripción de la vacante

Cross Border Talents, based in Lisbon, Portugal, seeks a multilingual technical support specialist to assist French-speaking users. You will provide professional technical solutions and training, handling inquiries across phone, web, and email channels to ensure an exceptional user experience.

Ideal candidates have native-level French and strong English, with solid IT aptitude and excellent communication skills.

Formación

• Native-level or fluent proficiency in French with solid English knowledge.
• Strong communication, problem-solving, and emotional management, focused on user satisfaction.
• Good IT and technical aptitude to handle diverse software and hardware inquiries.

Responsabilidades

• Provide technical support via phone, online, and email.
• Deliver professional technical solutions and training.
• Manage customer complaints and maintain high user satisfaction.
• Collect user feedback to optimize products and processes.
• Collaborate with team members to meet department goals.

Conocimientos

French fluency

English proficiency

Customer service

Troubleshooting

Descripción del empleo

Cross Border Talents, based in Lisbon, Portugal, seeks a multilingual technical support specialist to assist French-speaking users. You will provide professional technical solutions and training, handling inquiries across phone, web, and email channels to ensure an exceptional user experience.

Ideal candidates have native-level French and strong English, with solid IT aptitude and excellent communication skills.